John W. Shaffer
email:john@johnwshaffer.com
EXPERIENCE:
Archetype Performance Solutions Aug. 2007 - Present
Independent Contractor and Consultant
- Perform consulting and contracting work focused towards helping individuals and organizations improve their performance.
General Physics Corporation Apr. 2006 - Jul. 2007
Manager, Senior Training Specialist
- Managed multiple sites of instructors providing instructor-led and web-based training on semiconductor manufacturing equipment.
- Managed several remote personnel designing, developing, and implementing training.
- Worked as project manager for business process training project designing and developing instructor-led and web-based training for semiconductor manufacturer.
- Delivered multiple sessions of Train-the-Trainer courses to in-house instructors.
- Worked as project manager for multiple test writing development and course development projects for an aviation training company.
- Designed and developed project management training for an aviation equipment company.
- Designed and developed Computer Based Training module for a transportation company.
- Developed multiple web-based training modules for overseas division of a US manufacturing company.
- Designed and developed a web-based information system for the finance department of a major private university.
- Wrote storyboard for an online learning module for a semiconductor equipment manufacturer.
Student and Independent Contractor Aug. 2004 - May 2006
- Served as Graduate Assistant for ED690 - Methods of Inquiry, and EDTEC 470 - Technologies for Teaching classes.
- Served as Graduate Assistant in the Instructional Technologies Services department providing multimedia and Blackboard support to faculty and staff.
- Served as Research Assistant for study on cultural impacts of online learning.
- Served as Treasurer of Student Association for Graduates in Educational Technology.
- Developed online training strategy for finance division of major international publishing company.
- Developed and taught systems simulation training for major defense contractor.
- Maintained San Diego American Society for Training and Development web site.
- Designed, built and maintained web site for a video and photography company.
- Ran video camera, directed, or performed technical director duties five to eight times each month for a local non-profit organization.
Lam Research, Fremont, California Mar. 2000 - Jul. 2004
Multimedia Developer, Acting Training Manager, Senior Technical Instructor
- Developed Computer Based Training (CBT) for Chemical Mechanical Polishing (CMP) semiconductor manufacturing equipment. Recorded, edited and published many web-based multi-media presentations.
- Supervised staff and contract personnel who delivered training to in-house and customer operators and engineers. Coordinated with external suppliers to deliver OEM training. Coordinated with customers to provide them on-site and factory training.
- Served as Team Leader for CMP and Clean instructors. Oversaw development and upgrades for all CMP, Clean, and Business Processes courses. Ensured level 1 and level 3 evaluations remained > 4.3 on a 5-point scale. Established course pre-tests to compare against course post-tests for level 2 evaluations.
- Served as course owner for multiple CMP courses. Revised and updated all Student Guides (SGs) and Instructor Guides (IGs).
- Served as department representative on several cross-functional teams.
- Served on the Sematech Technician Performance Improvement Council Technician Certification Task Force and Blended Learning Task Force.
Applied Materials, Santa Clara, California Nov. 1999 - Mar. 2000
Technical Instructor III
- Taught multiple instructor-led classes for CMP semiconductor manufacturing equipment.
- Developed and updated several SGs and IGs.
- Acted as liaison between CMP instructors and the Instructional Technology group.
- Participated in developing eLearning web-based training modules.
Silicon Valley Group, San Jose, California Apr. 1996 - Sep. 1999
Technical Training Manager, Senior Staff Technical Instructor, and Customer Support Engineer
- Supervised staff and contract personnel who delivered training classes to both in-house and customer operators and engineers. Administered field service certification program. Managed departmental budget. Coordinated with external suppliers to deliver OEM training. Coordinated with customers to provide them on-site and factory training.
- Led cross-functional team that developed new product training programs. Directed and advised staff technical writers who developed course materials and reference documentation. Edited and wrote numerous maintenance procedures. Developed CBT courseware and instructor-led training.
- Taught multiple instructor-led courses for coat-and-develop photolithography semiconductor manufacturing equipment.
- Installed several tools into customer wafer fabrication facility. Served as lead Customer Support Engineer working with engineering on robotic development team.
Previous Experience
- After receiving technical training in the Air Force, worked for several years (both in the military and as a civilian) as a field service / customer support engineer on multiple digital flight simulators.
- Worked as a field service engineer and technical instructor for computer maintenance and computer distribution companies.
SKILLS:
Skilled with numerous software tools including Authorware, Breeze, Camtasia, Captivate, Dreamweaver, Flash, Framemaker, HTML, iMovie, Photoshop, Pinnacle Producer, SnagIt, Soundforge and Vegas Movie Studio. Also skilled with a range of Microsoft Office tools including Access, Excel, Photoshop, Project, Visio, and Word.
EDUCATION:
BS in Business Management, University of Maryland
MA in Educational Technology, San Diego State University
ASSOCIATIONS:
American Society for Training and Development, National Chapter - member
American Society for Training and Development, Austin Chapter – member and VP of Programs
Association for Educational Communications and Technology, National Chapter - member