As a Performance Improvement Consultant, I help individuals and organizations follow a simple three-step process:

• Determine what desired performance looks like
• Assess current performance
• Close the gap between desired and current performance

Many people might consider what I do as simply training; however, training is not the end goal. Performance improvement that leads to on-the-job competence should be the end goal. Training by itself may not bring about the improved performance and on-the-job competence organizations really want. Consequently, I work with organizations to determine solutions that will lead to improved performance and associated on-the-job competence. I then help design, develop and implement those solutions. When training is required as part of the solution, I include several levels of evaluation to make sure training leads to the desired performance improvement.

For me,

Performance Improvement
is getting the right information,
to the right people,
at the right time,
using the right medium and methods.

The “right information” represents skills, knowledge, and abilities people need. The “right people” are those people, and only those people, who need to use the skills, knowledge, and abilities to perform their jobs. The “right time” is as near as possible to the time when people need to use the skills, knowledge, and abilities.

There can be a large number of “right medium and methods”. The medium and methods depend on the audience, the information, and many other factors. Some of the right medium and methods include: instructor-led training, eLearning (in many different formats), job aids, a knowledge management system, educational videos, structured on-the-job training, coaching and mentoring, on-the-job skills verification, and others.

If you’d like to discuss how we can work together, please use the Contact page to get in touch.

The videos on this page present basic information about who I am and the work I do.

After watching these videos, if you’d like to learn more about the work I do, please read my blog articles or watch some of my other videos.

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